Shipping
We're happy to offer free shipping on all domestic orders over $200. Orders under $200 will be subject to a shipping fee based on the items ordered and shipping location. Servicing Canada and the United States.
Order Processing
Orders are generally processed in 1-3 days. Pre-ordered items will ship on the date indicated on the product page. All orders are not final until shipped. Sadly, sometimes items may be out of stock. We'll get in touch with you and let you know!
Modification/Cancellation
If you wish to modify or cancel an order please let us know as soon as possible. Once an order has been placed we cannot guarantee cancellation. Once an order has shipped it cannot be cancelled and our return policy will apply.
Returns
Full priced items are eligible to return within 14 days of the date you receive your parcel (as indicated on the tracking number). All returns take 1-3 days to process once your parcel arrives at our office. Sale items are final sale unless specified otherwise. Partnership program sales with NBC's Today Show are ineligible for return at this location, and must be approved with an RMA in advance. Any item(s) being returned are subject to inspection upon delivery. Your return will be credited onto the original method of payment.
Please send your return to:
PRIV COLLECTIONS SHOWROOM
19368 Fraser Highway
Surrey, British Columbia
V3S 6K6
Canada